Returns, Refunds & Complaints Information for Flower Delivery St Mary Cray
Our Fresh Flowers Guarantee for St Mary Cray Deliveries
At Flower Delivery St Mary Cray, we pride ourselves on being a trusted local florist, serving both households and businesses in and around St Mary Cray. As your neighbourhood flower expert, we are committed to delivering only the freshest, most beautiful flowers right to your door. We back every order with our Fresh Flowers Guarantee, ensuring your satisfaction every time you choose us for your floral needs.
Damaged-on-Arrival Policy
We put great care into our packaging and delivery practices, but in the rare event that your flowers arrive damaged or in an unsatisfactory condition, please let us know as soon as possible after delivery. To assist us in resolving any issues quickly, customers are encouraged to contact us on the day of delivery or within 24 hours, providing clear photographs of the damaged flowers and packaging. Our dedicated team will review your claim promptly and will work with you to reach a positive outcome.
Flower Freshness Window
We guarantee our flowers will remain fresh for at least 5 days from the date of delivery, provided they are cared for in accordance with our simple care instructions (included with every order). If you feel your flowers have not lasted as long as expected or show premature wilting within this window, please contact us as soon as possible so that we can address your concerns directly.
Refund & Replacement Options
Your satisfaction is our top priority. If your flowers do not meet our Fresh Flowers Guarantee due to damage, quality or freshness issues, you may be eligible for one of the following options:
- Replacement: We will arrange for a fresh bouquet to be sent to you at the earliest opportunity.
- Refund: Where replacement is not suitable, a partial or full refund may be offered depending on the circumstances.
Please note that each case is assessed individually. Our team will discuss the best solution with you based on the evidence and your preferences. We want every flower delivery in St Mary Cray to bring delight and reassurance, knowing you are supported by a caring, local business.
Complaints Process
If you have any concerns or complaints about your order, please contact us within 48 hours of delivery, providing as much detail as possible about your experience. This allows us to respond swiftly and fairly. Our complaints process is straightforward:
- Let us know the details of your issue, including your order reference and photographic evidence if relevant.
- Our customer service team will acknowledge your complaint promptly and begin an investigation.
- We aim to resolve most complaints within 2 working days, keeping you updated throughout the process.
- Once reviewed, we will reach out to you with our proposed resolution—be it a replacement, refund, or another form of redress.
Your feedback helps us continuously improve our service. As an established local florist, our reputation relies on ensuring every customer in St Mary Cray and the surrounding areas is happy with their flower delivery experience.
Trusted Local Florist—Your Peace of Mind
Choosing Flower Delivery St Mary Cray means you’re supporting a dedicated local business that truly cares about its community. Whether you are sending flowers to a home, business, or local venue, our priority is to deliver freshness, beauty, and reliable service—guaranteed. Thank you for letting us be a part of your special moments.
