St Mary Cray Online Flower Delivery – Terms & Conditions
Introduction
These Terms & Conditions govern the relationship between you (the customer) and our online flower delivery service serving St Mary Cray and neighbouring areas. They are designed to inform you of your rights and obligations when using our website and services to order flowers for delivery in St Mary Cray and its surrounding localities. By placing an order on our website, you confirm your understanding and acceptance of these Terms & Conditions. Please read them carefully.
Definitions
For the purposes of these terms:
"We", "Us", "Our" refers to the operator of the Flower Delivery St Mary Cray online shop.
"You", "Your" refers to the customer placing an order.
"Website" means our e-commerce platform where flower orders are placed.
"Products" means the flowers, bouquets, arrangements, and related items available for online order.
"St Mary Cray and surrounding areas" refers to the localities our delivery service covers, including but not limited to St Mary Cray.
Order Process
Flower Delivery St Mary Cray aims to provide a smooth and efficient online ordering experience. To place an order, follow these steps:
- Browse our range of flowers and select your preferred bouquet or arrangement.
- Add your chosen items to your shopping basket.
- Proceed to checkout, where you will provide delivery address details, including postcode and recipient information for St Mary Cray or your selected area.
- Review your order before finalising, ensuring the delivery date, address, and product selection are correct.
- Submit your order via our secure online system.
- After successful payment, you will receive an order confirmation summarising your purchase.
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order in circumstances such as stock unavailability, payment failure, or suspicious activity.
Product Descriptions and Substitutions
We aim to display our flower bouquets and arrangements as accurately as possible. However, images are for illustrative purposes only; actual products may vary due to seasonal availability and the unique nature of flowers. If certain flowers or materials are unavailable, we reserve the right to substitute with similar items of equal or greater value without notice to maintain the integrity and appearance of the bouquet. Substitutions will always be of a comparable standard to the original product.
Prices and Payments
All prices for our online flower delivery service to St Mary Cray and nearby areas are listed in GBP (£) and include VAT where applicable. Prices may change from time to time but will not affect orders already confirmed. Delivery charges apply and are clearly indicated during checkout before payment is made.
Accepted payment methods include most major credit and debit cards and other secure online payment options presented at checkout. Payment must be received in full before your order can be processed and delivered. By providing payment information, you warrant that you are authorised to use the selected payment method.
Should payment not be authorised, the order will not be processed, and we are not obliged to fulfil such orders.
Order Amendments & Cancellations
If you wish to change or cancel your flower delivery order, you must notify us as soon as possible and, in any event, no later than 24 hours prior to the requested delivery date. For standard delivery orders, amendments and cancellations requested within this timeframe will be processed wherever possible. Due to the perishable nature of flowers, amendments or cancellations requested after flowers have been dispatched or prepared for delivery may not be possible and may incur charges up to the full order value.
If we are unable to deliver due to inaccurate delivery information provided by you, you may be charged for redelivery or forfeit your order. Please double-check all recipient details and addresses for flower delivery in St Mary Cray and the surrounding areas.
Delivery Policy
We deliver flowers across St Mary Cray and selected neighbouring localities. Delivery will be made to the address specified during the ordering process. We make every reasonable effort to deliver on your preferred date, but exact delivery times cannot be guaranteed. Delays may occur due to factors beyond our reasonable control (e.g., traffic conditions, weather, unforeseen events). Late delivery does not entitle you to automatic refund or compensation unless otherwise agreed.
Where recipients are unavailable, we may attempt to leave the flowers with a neighbour, at a safe location, or contact the recipient to arrange an alternative delivery. After delivery, risk and responsibility for the flowers pass to you or the intended recipient.
Non-Delivery and Delivery Issues
If, for any reason, we are unable to fulfil your flower delivery in St Mary Cray as agreed, we will notify you promptly and offer a replacement or full refund. Should you or the designated recipient not receive your order on the expected day, please inform us as soon as possible and within 24 hours of the delivery date. Claims for non-delivery made more than 48 hours after the scheduled delivery date may not be honoured.
In cases where flowers have been delivered but not received due to incorrect details provided by you, we do not accept liability.
Returns, Refunds, and Quality Guarantee
We strive to ensure all flower arrangements delivered in St Mary Cray meet high standards of freshness and quality. If you are unsatisfied with your delivered flowers, please contact us within 24 hours of delivery. You may be required to provide photographic evidence. If verified, we will, at our discretion, offer a replacement bouquet or a refund. Refunds are made to the original payment method only. Please note, due to the perishable nature of flowers, refunds or replacements are generally not available for issues reported outside the 24-hour window after delivery.
Liability
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law. Subject to this:
- We will not be liable for any loss of profits, sales, business, revenue, or indirect or consequential loss.
- Our total liability for any loss or damage arising from your order is limited to the total value of your order.
- We shall have no liability for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to, adverse weather or transport issues.
By ordering, you acknowledge flowers are perishable items and that proper aftercare is required. We are not responsible for deterioration after delivery resulting from neglect to follow reasonable care instructions provided with your delivery.
Use of the Website and Account Security
When creating an account or placing an order, you agree to provide accurate information and to keep your login details confidential. You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate your access if you breach these terms or use our website inappropriately.
Intellectual Property Rights
All content on our website, including images, designs, text, and logos relating to Flower Delivery St Mary Cray, is our intellectual property or licensed for use by us. Reproduction, copying, or distribution without our express written permission is prohibited.
Privacy and Data Protection
Your privacy is important to us. All personal information provided during the flower ordering and delivery process for St Mary Cray and surrounding areas is processed following UK data protection regulations. We will use your data solely for processing orders, delivery, and fulfilment purposes. Your details will not be shared except as outlined in our Privacy Policy or where required by law.
Changes to Terms & Conditions
We reserve the right to amend these Terms & Conditions at any time. Updates will be posted on our website, with the date of the latest revision indicated. Continued use of our website and flower delivery service in St Mary Cray and the surrounding areas constitutes acceptance of any revised terms.
Governing Law & Jurisdiction
These Terms & Conditions and any contracts formed under them shall be governed by and construed in accordance with the laws of England and Wales. By using our website and services, you submit to the exclusive jurisdiction of the English courts with respect to any disputes arising out of your order or these terms.
General Provisions
- Should any part of these terms be deemed invalid or unenforceable, it will not affect the validity of the remaining provisions.
- No waiver of any term shall be deemed a continuing waiver of that term or any other term.
- These terms constitute the entire agreement between you and us regarding online flower delivery services in St Mary Cray.
Contact and Customer Support
If you have any questions regarding your order, these terms, or the operation of our flower delivery service in St Mary Cray and nearby areas, please use the contact form available on our website. Our team strives to assist with all queries in a responsive and professional manner.
Note: These Terms & Conditions apply to all customers ordering online flower delivery in St Mary Cray and the surrounding areas we serve.
Company Information
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St Mary Cray, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St Mary Cray.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
